Understanding the Non-Activated Consumer Account Error

When a borrower creates an account but fails to activate it they will receive an error message within the login screen.

If the borrower receives a SecureLink Email from their Loan Officer but fails to activate their account through that email and rather just try to login through a separate sign in page, they will be unable to login.
The borrower MUST ensure their account is properly activated by utilizing the activation email that is sent to them or by speaking to their Loan Officer to properly activate.