Understanding the Non-Activated Consumer Account Error

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When a borrower creates an account but fails to activate it they will receive an error message within the login screen.

  • If the borrower receives a SecureLink Email from their Loan Officer but fails to activate their account through that email and rather just try to login through a separate sign in page, they will be unable to login.
  • The borrower MUST ensure their account is properly activated by utilizing the activation email that is sent to them or by speaking to their Loan Officer to properly activate.


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