Certain document types are not accepted (102687)

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It is a known issue that documents upload by the borrower that are not of a supported file type will not be able to be opened/viewed by the loan officer. If this happens, we suggest that the Loan Officer reaches back out to the borrower to re-upload the document(s) as a .pdf, .jpg, or .png. 

Files over 48 MB will also not be accepted/viewable. Please ensure the file size is checked to ensure it is not too large to be uploaded. 


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