How can I view tickets that I have created, been CC'd on, or my organization has submitted to Cloudvirga?

Sign into Zendesk with your company email
Find your profile in the upper right corner
Click on “My Activities”
To view all requests you have made: Click on “My requests”
To view all requests you have been CC'd on: Click on “Requests I'm CC'd on"
To view all requests made within the organization: Click on “Organization requests” and viola, customers can view and comment on all tickets associated with your company domain and sub domains.
End-users can search specific tickets, follow the page, or sort by specific status (Any, Open, Awaiting your reply, Solved)