When a user is inactive within Loan Center (oPOS) for an extended period of time, a session timeout window appears to inform them that their session is about to expire. From here, the user can choose to sign out or to remain signed-in to oPOS.
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Session Timeout - Overview
A session timeout occurs whenever the user is inactive for an extended period of time. When this happens, the user can choose whether they want to sign out or remain logged in. The session timeout modal window displays a timer indicating how long the user has to make their decision before being signed out automatically.
Session Timeout Modal Window - Added in 6.0.1000
The timeout modal window appears after the user has been inactive for 55 minutes, and serves to notfiy the user that their session is about to expire.
- Countdown Timer – counts down from 5 minutes to remind the user how long they have before their session times out
- Sign Out - saves all information on the current loan and securely logs the user out of oPOS
- Continue - allows the user to continue using oPOS
If the user does not select an option before 5 minutes have elapsed, they will be signed out automatically and re-directed to the login screen.
oPOS considers a user ‘inactive’ if they have not clicked on any tabs, menus, buttons or have not changed pages for 1 hour. Every time a user takes one of these actions on oPOS, this internal timer is reset. After 55 minutes of inactivity, the session timeout modal window appears in order to alert the user that their session is about to expire.
The user can continue to use oPOS continuously for a maximum of 24 hours. After 24 hours of activity, the user will be logged out automatically.
The session timeout modal window alerts the user after an extended period of inactivity. Once this window appears, the user has 5 minutes to choose to sign-out or continue using oPOS. If they do not make a selection, they will be signed out automatically.