Enhancements to Appraisal Center

Overview

The following changes have been made to the Appraisal Center in 6.0.1000:

• oPOS users can now indicate whether or not an appraisal order is necessary for a particular loan
• the fields that appear in the Appraisal Center have been modified for easier use

Ordering an Appraisal 

The “Order New Appraisal” window asks the user to provide information about the appraisal and how it will be paid for. The window contains the following sections: 

1. Appraisal Property and Products 
2. Enter Payment Information 
3. Who Should the Appraiser Contact 

Appraisal Property and Products 

This section collects the following information about the seller and the appraisal product: 

• FHA Case Number - Federal Housing Administration Case Number (if applicable) 
• Seller Name* - seller of the subject property 
• Seller Type* - seller categorization (individual, company, Trust, etc.) 
• Appraisal Products - appraisal type and cost 

Enter Payment Information 

This section collects the following information about how the payor will pay for the appraisal fee: 

• Paid By – the party that will pay the appraisal fee 
• Payment Method* – the method by which the payor will pay the appraisal fee 
• Payment Method Info – account/card type and number 
• Billing Address 

Who Should the Appraiser Contact 

This section asks the user to provide contact information for the person(s) that the appraiser can reach out to in order to set up the appraisal. The section contains the following fields: 

• Preferred Contact - party that should be contacted by the appraiser 
• First Name - first name of the preferred contact 
• Last Name - last name of the preferred contact 
• Email - email address of the preferred contact 
• Preferred Phone - preferred phone number of the preferred contact 

Click Add Additional Contacts to add multiple contacts. The user can add up to 7 contacts.  

Once the user has completed the required fields, clicking Order Appraisal displays a message confirming that the appraisal has been ordered successfully.  

To learn more, check out the link(s) below: 

• oPOS: Order Appraisal
• cPOS: Order Appraisal

Acceptance Criteria

Use Case #1: Conventional Loan (Full Appraisal Needed = YES)

Pre-requisites
-WorkflowFlag.NoConsumerSIte = false (SysAdmin)
-Mercury = active (Vendor Manager->Appraisal)
-Max additional contacts = 5 (Vendor Manager->Appraisal->Mercury->Product Settings

1. Start loan in oPOS
2. Complete Personal Tab

3. Go to Property tab and input following data within Seller Info

   1. Seller Type: Company or Trust• Seller Name: Berkshire Hathaway Properties • Contact Name: Warren Hathaway • Contact Phone: (888) 888-8888 • Contact Email: contact@BerkshireHathaway.com

4. Go to Agent Info section and fill out data for Buyers Agent and Sellers Agent
5. Complete remaining 6 pieces and received green checkmarks on all tabs
6. Navigate to Loan Participants page
7. VERIFY:
   1. 1. Seller Info (section) displays the following data information and read-only.
      2. Seller Type: Company or Trust
      3. Seller Name: Berkshire Hathaway Properties • Contact Name: Warren Hathaway • Contact Phone: (888) 888-8888 • Contact Email: contact@BerkshireHathaway.com
      4. The email address of the seller info is clickable (launches default email software: ex Outlook)
         
      5. Buyers Agent (same contact information entered from Property tab appears)
      6. Sellers Agent (same contact information entered from Property tab appears)
8. Complete Shop for Rates (Select a govy (FHA Streamline, USDA Streamline, or IRRRL) loan product that contains the text 'without Appraisal')
9. Complete AUS
10. Navigate to Property Page
11. Click on Additional Property Details
12. VERIFY:
    1. 'Full Appraisal needed for this loan?' is defaulted to YES, and is (above) the Property Inspection Waiver (PIW) field.
    2. 'Full Appraisal needed for this loan?' option fields only has 2 options: Yes, and No
13. Update 'Full Appraisal needed for this loan?' field to No
    (Note this will set a flag to hide Appraisal Order task in cPOS)
14. VERIFY 'Property Inspection Waiver' (field)  will show "No" (disabled, unselectable)
15. Navigate back to property tab and update Seller Info data
    1. Seller Name: Warren Hathaway Properties • Contact Name: Berkshire Hathaway • Contact Phone: (888) 888-7777 • Contact Email: Warren@BerkshireHathaway.com
16. VERIFY Seller information got updated to:
    1. Navigate back to property tab and update Seller Info data
    2. Seller Name: Warren Hathaway Properties • Contact Name: Berkshire Hathaway • Contact Phone: (888) 888-7777 • Contact Email: Warren@BerkshireHathaway.com
17. Go to Loan Participant (flyout) from the mega menu
18. VERIFY Seller information got updated to Navigate back to property tab and update Seller Info data
    1. Seller Name: Warren Hathaway Properties • Contact Name: Berkshire Hathaway • Contact Phone: (888) 888-7777 • Contact Email: Warren@BerkshireHathaway.com
19. Add new Contact for 'Property Management' (enter all fields)
20. Navigate to Loan Details and Request Disclosures
21. VERIFY
    1. Borrower receives Email from Docutech to eSign Initial Disclosures
22. Once the final modal for disclosures request appears, navigate to the property tab
23. Complete the eSign experience within the cPOS (iframed)
24. VERIFY Order Appraisal (Mercury) task does not appear after Initial Disclosures have been signed and completed.
25. Borrower logs out of cPOS
26. Log back into LC
27. Select 'Appraisal Center' from the mega menu
28. VERIFY
    1. 'Full Appraisal needed for this loan?' is defaulted to NO.
    2. Property Inspection Waiver' field is disabled and set to "No"
29. Scenario: :Lender sends a Condition back to the LO informing the user that a Full Appraisal is NEEDED.
    Change 'Full Appraisal needed for this loan?' set it to "Yes"
30. Borrower logs in to portal
31. VERIFY Order Appraisal (Mercury) task appears.

*(Corresponding Feature number(s) - 430915, 398488)