Table of Contents
- Disclosure & Submission Status Bars
- AUS Status Bars
- Locking & Adjustments Status Bars
- Appraisal Status Bars
- Credit Status Bars
TPO uses color-coded status bars throughout the site to communicate important information to users about the status of their loan and any important actions that need to be taken. Status bars appear directly below the navigation bar.
The significance of each status bar color is listed below:
Disclosure & Submission Status Bars
Throughout the loan process, a status bar will appear at the top of the page to indicate the current status of the loan. The color of this bar changes dynamically according to the current stage of the loan process.
The status bar appears in red when RESPA is triggered and initial disclosures are required. The bar displays the date by which disclosures must be requested.
After disclosures have been created, the status bar appears in blue and displays the date on which the loan data was last updated in the LOS.
Once the loan application has been submitted to the lender, the bar appears in green and displays the submission date, as well as the date on which the loan data was last updated by the lender's LOS.
After disclosures are requested, these bars will contain links to perform the following actions:
- Cancel Disclosures - this button only appears if disclosures have been requested but have not yet been delivered to the borrower. Select this button to cancel the disclosure request
- View Lender Data - click this link to view the most recent updates to the loan record sent from the lender's LOS
- Request Changes - click this link to request changes to the loan record
The following guide provides a comprehensive list of each disclosure and submission status bar, the conditions under which it appears, and the suggested next step(s):
Initial Disclosures Required
This bar appears when initial disclosures have been requested but have not yet been created. While waiting for the creation of the disclosure package, you can View Lender Data or Request Changes to the loan record. Or select Cancel Disclosures to send a cancellation notice to the lender.
This bar appears when the initial disclosure package has been created by the lender and is awaiting delivery to the borrower. While waiting for the disclosure package to be delivered, you can View Lender Data or Request Changes to the loan record. Or select Cancel Disclosures to send a cancellation notice to the lender. (Disclosures cannot be cancelled after they have been delivered to the borrower)
This bar appears after the disclosure package has been delivered to the borrower(s). At this stage, you can View Lender Data or Request Changes to the loan record while working to submit the loan application.
Submission In Process
This bar appears while your loan is in the process of being submitted. During the submission process, the Application, Pricing, AUS, and Disclosures tabs are disabled.
Submitted to Lender
This bar appears when your loan is successfully submitted to the lender for review. In the meantime, you can View Lender Data or Request Changes to the loan record.
Submission Error/Submission Failed
You may encounter one of these bars if the submission of the loan is unsuccessful. Try submitting again or contact the lender directly.
Submission Rejected By Lender
This bar appears if the lender rejects your submitted loan. Select View Details to read more about why the loan was rejected.
AUS Status Bars
While working on the "AUS" page in TPO, users may encounter the following warning status bars. This section will help you to interpret these warnings and take the necessary next steps.
This bar alerts users when the loan application is incomplete or a loan product has not been selected before attempting to run AUS on a loan. If you see this message, return to the loan application and ensure that you have completed each of the required fields (indicated by receiving a green check mark on each section) and make sure that a loan product has been selected and applied to the borrower's loan.
If the system is configured to allow the Temporary Appraised Value to be entered instead of the Estimated Value of the subject property, this status bar will include a reminder. This allows users to complete the loan application if they do not know the estimated value.
AUS Eligible Product Required
This status bar appears when the selected loan product is not eligible for automated underwriting. To run AUS, you will need to shop for rates again and select a product that is eligible for AUS.
Missing Fields and AUS Eligible Product Required
This bar alerts users when the loan application is incomplete and the selected loan product is not eligible for automated underwriting. Return to the loan application and ensure that you have completed each of the required fields (indicated by receiving a green check mark on each section) and make sure that an AUS-eligible loan product has been selected and applied to the borrower's loan.
Locking & Adjustments Status Bars
This status bar appears when the system receives an update from the pricing engine that affects an existing lock or rate/price adjustment. Hover over View Latest Data to display a popup with more information. Select Locking & Adjustments to navigate to the "Locking & Adjustments" page and review these changes.
Appraisal Status Bars
This status bar appears when users indicate on the "Appraisal" page that the property inspection can be waived. When you see this bar, you do not need to order an appraisal for the subject property.
Credit Status Bars
If a borrower or co-borrower is removed from the loan after running credit, this status bar will appear to remind you to run another credit report to reflect the current borrowers on the loan.