TPO: Table of Contents

Using TPO - Menus, Navigation, and Alerts

The articles in this section provide guidance for using and interacting with the various menus, navigation tools, and status alerts throughout TPO.

• The Contextual Bar - this black bar provides key information about the currently-opened loan
• The Loan Menu - use this menu to access available tools and pages needed to manage a loan
• The Stepper Navigation Bar - this bar guides users through the loan process and is used to navigate to different parts of the loan
• Status Bars - color-coded message bars appear throughout the loan process to indicate the loan status and prompt users to take any necessary actions, such as requesting disclosures

The Loan Application (1003)

The following articles provide instructions for completing the various sections of the 1003 loan application in TPO. 

• Completing the Loan Application (Quick Guide) - this article provides an overview of the required fields needed to trigger RESPA or to complete each section in the loan application
• Personal Section - provide personal information about the borrower and any co-borrowers
• Property Section - provide information about the subject property and the borrower's loan
• Assets Section - provide information about the borrower's financial assets
• Demographics Section - provide information about the borrower's sex, race, and ethnicity
• Credit Section - run or reissue a credit report and provide information about the borrower's debts and other liabilities
• Declarations Section - respond to Declarations questions from the 1003 loan application
• Income Section - provide the borrower's employment and income information
• Completing a Multi-1003 Loan Application - this article provides an overview of how to create and complete an M-1003 loan application
• FHA Center - determine eligibility for FHA loan products 
• USDA Center - determine eligibility for USDA loan products
• VA Center - determine eligibility for VA loan products
• Net Tangible Benefit - complete the Net Tangible Benefit form and request disclosures in an NTB state
• eVOA - learn how to verify a borrower's assets electronically
• Sending a SecureLink Email - invite a borrower to complete their loan application in cPOS

Loan Details

The "Loan Details" page provides an overview of the loan record. Throughout the loan process, this page compiles important information about the borrower, the subject property, the selected loan product, and closing costs. From here, users can also access the pricing engine or locking services.

• Loan Details - learn more about the information that appears on this page

Pricing & Fees

The articles in this section will guide you through the process of selecting a loan product and managing fees, taxes, and insurance on a loan. 

• Shop for Rates & Pricing Results - search for loan products and generate a quote or apply a product to a loan
• Closing Costs Details - learn how to review, edit, or add fees on a loan
• Update Pricing & Fees - this article provides instructions for running updates with the pricing and fee engines
• Select a Mortgage Insurance Provider - learn how to choose a mortgage insurance type, generate MI quotes, and select a desired provider
• Amortization Schedule - view the amortization table on a selected loan product

Locking & Adjustments

Refer to the following articles to learn how to place a lock on a desired rate or add new concessions to a loan.

• Locking - place a forward (advance) or standard lock, or update and extend an existing lock
• Concessions & Adjustments - request a price concession

AUS

This article provides instructions for performing automated underwriting through Fannie's Mae's Desktop Underwriter (DU) and Freddie Mac's Loan Product Advisor (LPA).

• Automated Underwriting (AUS) - learn how to run dual AUS on a loan

Disclosures

Refer to these articles to learn how to request initial disclosures and track the status of the disclosure package.

• Disclosures - complete required anti-steering information and request initial disclosures
• Disclosure Tracking - track the delivery, eConsent, and signature status of the disclosure package across all borrowers
• Sending a SecureLink Email - send a secure email to a borrower and prompt them to provide eConsent and sign the disclosure package

Request Changes

After the initial disclosure package has been generated, users can no longer make changes to the loan in TPO. However, users can submit a request to the lender to make any necessary changes to the loan record. The following article provides instructions for submitting a change request.

• Submitting a Change Request - request changes from the lender

Appraisal

The Appraisal tab allows users to order an appraisal on the subject property.

• Order an Appraisal - indicate whether an appraisal is needed, arrange payment for the appraisal fee, and set a date/time for the appraisal to take place 

Loan Documentation

The articles in this section provide an overview of the various tools used to manage the documentation on a borrower's loan in TPO.

• The DocVault - the DocVault stores all of the documentation related to the borrower's loan
• The Borrower's Needs List - upload any required supporting documentation from the borrower, such as a driver's license or bank statements
• Conditions - learn how to use the DocVault and Borrower's Needs List (BNL) to clear any conditions set by the lender
• Send a SecureLink Email - prompt the borrower via secure email to upload their documents on the consumer site

Submission > Request ICD > Closing Documents

The following articles guide users through the process of completing required tasks before submitting the loan, requesting the Initial Closing Disclosure (ICD), and requesting Closing Documents

• Submitting a Loan - complete all required pre-submission tasks and submit the loan
• Requesting the Initial Closing Disclosure - complete all required tasks and request the ICD 
• Requesting Closing Documents - complete all required tasks and request Closing Documents

Loan Actions and Tools

The articles in this section cover a variety of actions that can be taken on a given loan, including duplicating or exporting an existing loan, creating a new loan from import, viewing the loan history, or changing the status to adverse.

• How to Duplicate a Loan - create a new loan file using borrower information from an existing loan in the system
• Importing an FNM 3.2/MISMO 3.4 File - import a file to create a new loan
• Creating/Exporting an FNM 3.2/MISMO 3.4 File - export a loan in the system as an FNM 3.2 or MISMO 3.4 file
• The Audit Log - view a comprehensive record of the actions that have been taken on a loan
• Adverse a Loan - change the status of an active loan to 'Adverse'

System Calculations

These articles provide an overview of the system's internal calculations that are used to populate various data fields throughout TPO. Refer to these articles to learn more about how the system calculates certain figures and tables.

• Pricing - learn how fields are calculated on the "Shop for Rates" page
• Section L4: Required Funds/Cash Back - learn how the figures in Section L4: Required Funds/Cash Back (on the "Loan Details" page) are calculated 
• Taxes and Insurance - learn how the figures in the Housing Expenses Breakdown and the Impound Calculator are calculated
• Mortgage Insurance - learn how the system calculates mortgage insurance by default and change the premium type
• Debt-to-Income - learn how the DTI ratio is calculated
• LTV, CLTV, HCLTV - learn how the LTV, CLTV, and HCLTV ratios are calculated
• APR - learn how the Annual Percentage Rate is calculated

Admin Documentation

The following articles are designed specifically for Admin users and provide instructions for setting up and configuring external vendor integrations, loan products, fees, and other configurable parts of the system (users may need to be signed in to ZenDesk to access these articles). 

• Vendor Manager - enable and set up vendor integrations
• Product List/Investor Matrix - add, edit, or remove available loan products
• Fee Manager - configure the available fees that can be added to a loan
• LOS Events - learn more about Cloudvirga's LOS integrations
• Importing Documents from Encompass - enable the system to automatically import documents from Encompass
• Configuring the Navigation Bar - adjust the default behavior of the navigation bar